Privacy Policy

1. Introduction

Fanulu ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using Fanulu, you consent to the data practices described in this policy. If you do not agree, please do not use the Platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, username, password, profile picture, and bio
• Creator Verification: Government-issued ID, selfie for identity verification, date of birth
• Payment Information: Billing address, payment method details (processed securely by our payment providers)
• Content: Videos, comments, messages, and other content you upload or share
• Communications: Support requests, feedback, and correspondence with us

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, videos watched, watch time, interactions (likes, comments, shares)
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Session cookies, analytics cookies, and similar technologies

2.3 Information from Third Parties

• OAuth Providers: If you sign in with Google or X (Twitter), we receive your email and profile information
• Payment Processors: Transaction status and limited payment details
• Verification Services: Identity verification results from our verification partners

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Platform
• Process transactions and send related information
• Verify creator identities and ensure compliance with age requirements
• Personalize your experience and content recommendations
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address fraud, abuse, and security issues
• Enforce our Terms of Service and other policies
• Comply with legal obligations

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

Third-party vendors who perform services on our behalf, including payment processing, identity verification, cloud hosting, analytics, and customer support.

4.2 Other Users

Your profile information, username, and content you post are visible to other users. Your email address is never shared publicly.

4.3 Legal Requirements

We may disclose information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share information for other purposes with your explicit consent.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We also retain information as necessary to:

• Comply with legal obligations (including 2257 record-keeping requirements)
• Resolve disputes
• Enforce our agreements
• Protect against fraud and abuse

Creator verification records are retained as required by 18 U.S.C. § 2257 for the duration specified by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure password hashing
• Two-factor authentication options
• Regular security assessments
• Access controls and employee training

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

7.1 Account Settings

You can access, update, or delete your account information through your account settings.

7.2 Communication Preferences

You can opt out of promotional emails by clicking "unsubscribe" in any email. You cannot opt out of transactional emails related to your account.

7.3 Cookies

Most browsers allow you to control cookies through settings. Disabling cookies may affect Platform functionality.

7.4 Data Deletion

You may request deletion of your account and personal data by contacting us at [email protected]. Some data may be retained as required by law.

8. Your Privacy Rights by Region

8.1 European Economic Area (GDPR)

If you are in the EEA, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a portable format
• Restriction: Request limitation of processing
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with your local data protection authority.

8.2 California (CCPA/CPRA)

California residents have the right to:

• Know what personal information is collected
• Know whether personal information is sold or shared
• Opt out of the sale or sharing of personal information
• Access and delete personal information
• Non-discrimination for exercising privacy rights

We do not sell personal information. To exercise your rights, contact us at [email protected].

8.3 Other Jurisdictions

If you are located in another jurisdiction with data protection laws, you may have similar rights. Contact us to exercise your rights.

9. Children's Privacy

THIS PLATFORM IS NOT INTENDED FOR ANYONE UNDER 18 YEARS OF AGE.

We do not knowingly collect personal information from individuals under 18. If we learn that we have collected information from a minor, we will delete it immediately. If you believe a minor has provided us with information, please contact us at [email protected].

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

11. Third-Party Links and Services

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date.

Your continued use of the Platform after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

For GDPR-related inquiries, you may also contact our EU representative (if applicable) at the address provided upon request.

14. Cookie Policy

We use the following types of cookies: