How can we help?

Click "Forgot Password" on the login page and enter your email address. We'll send you a link to reset your password. The link expires after 24 hours. If you don't receive the email, check your spam folder or try again.

Go to Settings > Profile and edit your username. Usernames must be unique and can only contain letters, numbers, and underscores. Note: Changing your username will update your profile URL.

To delete your account, go to Settings and scroll to the bottom. Click "Delete Account" and confirm. This action is permanent and will delete all your videos, messages, and data. Any active subscriptions will be cancelled.

Accounts may be suspended for violating our Terms of Service, including posting prohibited content, harassment, or fraudulent activity. If you believe this was a mistake, you can submit an appeal from the Settings > Appeals page.

Go to Settings > Security and enable two-factor authentication (2FA). You can use an authenticator app like Google Authenticator or Authy. Save your backup codes in a safe place in case you lose access to your device.

When you subscribe to a creator, you get access to their exclusive content for a monthly fee. Subscriptions automatically renew each month until cancelled. You can manage your subscriptions from your profile.

Go to your profile, find the creator you're subscribed to, and click "Subscribed" to manage your subscription. You can cancel at any time. You'll keep access until the end of your billing period.

You're charged immediately when you first subscribe, then on the same day each month. For example, if you subscribe on the 15th, you'll be charged on the 15th of each month.

We offer refunds within 24 hours of purchase if you haven't viewed any exclusive content. Contact our support team with your transaction details to request a refund. Refunds are processed within 5-10 business days.

We accept major credit cards (Visa, Mastercard, American Express), debit cards, and select digital wallets. All payments are processed securely and your card details are never stored on our servers.

We allow adult content from verified creators aged 18+. All content must feature consenting adults and comply with our Terms of Service. Prohibited content includes minors, non-consensual acts, and illegal activities. See our Terms for full details.

Tap the three dots (...) on any video or profile and select "Report". Choose the reason for your report and provide any additional details. Our moderation team reviews all reports within 24 hours.

Go to the user's profile, tap the three dots (...), and select "Block". Blocked users cannot see your content, message you, or interact with your posts. You can manage blocked users in Settings.

If someone is using your photos or pretending to be you, report the account immediately using the "Impersonation" option. Provide proof of your identity and we'll investigate within 24 hours.

Go to Settings > Privacy and toggle "Private Liked Videos". When enabled, only you can see which videos you've liked. Other users will not be able to see your liked videos list.

To upload content and earn money, you need to complete ID verification. Go to Settings > Verification and submit a photo of your government ID and a selfie. Verification typically takes 24-48 hours.

ID verification confirms you're 18+ and prevents fraud. We require a government-issued photo ID and a live selfie. Your ID is used only for verification and stored securely. This is required by law (2257 compliance).

Creators can withdraw earnings once they reach the minimum threshold ($50). Go to Studio > Earnings to set up your payout method. We support direct deposit and other payment methods. Payouts are processed weekly.

Videos may be removed for violating our content guidelines, copyright infringement, or following a valid DMCA takedown request. Check your notifications for details. You can appeal the decision from Settings > Appeals.

Go to Studio > Monetization to set your subscription price. You can offer different tiers with varying benefits. Prices can range from $4.99 to $49.99 per month.

Try refreshing the page or clearing your browser cache. Make sure you have a stable internet connection. If using a VPN, try disabling it. Videos may also buffer if you have slow internet - try a lower quality setting.

Try clearing the app cache, updating to the latest version, or reinstalling the app. Make sure your device has enough storage space. If the problem persists, contact support with your device model and OS version.

Check your internet connection and try again. Videos must be under 10 minutes and 500MB. Supported formats: MP4, MOV, WebM. If uploads keep failing, try a smaller file or different format.

Check that notifications are enabled in your device settings and in the app (Settings > Notifications). Make sure you haven't muted the specific user or conversation.

Check your internet connection and try again. If the user has blocked you or deleted their account, messages will fail to send. There may also be a temporary rate limit if you're sending many messages quickly.